Resilience in the hospitality sector: Individual and organizational factors in the Portuguese context

Abstract

This study explores individual and organizational resilience-related practices and perceptions among professionals working in four- and five-star hospitality establishments in Portugal. Drawing on the literature on organizational resilience, individual adaptability, crisis management, and entrepreneurial capabilities, the research examines dimensions such as internal communication, organizational adaptability, leadership, social capital, learning from failure, emotional stability, and entrepreneurial mindset. A quantitative, cross-sectional, and exploratory approach was adopted using a structured questionnaire with five-point Likert-type items. A total of 48 valid responses were obtained, corresponding to a reported response rate of 3.59%. Descriptive statistics indicate generally positive perceptions of communication, adaptability, learning from failure, and individual coping capabilities. However, comparatively lower positive response rates were observed for contingency planning and participation in interorganizational cooperation networks. These findings provide exploratory insights into perceived resilience-related capabilities and practices in the Portuguese upscale hotel sector. Given the limited sample and descriptive research design, the results do not establish causal relationships or permit broad generalization. The study discusses practical implications for crisis preparedness, employee development, and organizational adaptation.